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‎05-10-2023 03:41 PM

HP Recommended
Product: HP ENVY Pro 6455 All-in-One Printer

I stopped instant ink service and now my printer is flashing incompatible ink and won't print documents. I haven't changed ink cartridges and it shows I still have a good amount of HP brand ink left? I tried unplugging and reconnecting but it still doesn't print except the printer information page? 

Category:
1 REPLY 1

‎05-10-2023 05:20 PM

HP Recommended

You will need to replace any Instant Ink cartridges installed in the printer with retail cartridges.  

When you sign up for the Instant Ink program you are NOT purchasing ink, you are purchasing a subscription to a set number of pages per month.  The ink is supplied, but remains the property of HP and must be returned if you cancel the program in accordance with the terms of service.  See sections 5.d and 9.c of the terms of service here.


Bob Headrick,  HP Expert

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