indicate Cartridges are blocked

[patelmanvir]

i have recieved my new printer  Cartridges from Hp on my run low contract 

when I have put them in wheich ink has got low 

i get a message Non-HP cHIP

THE INDICATED CARTRIGES ARE BLOCKED BECAUSE THEY CONTAIN NON HP CHIPS  REPLACE TO CONTINUE PRINTING 

i have no other cartridges to replace either send me new one asap or y=unlock my printer to accept what you havr s nt me

[Raj_05]

Hi @patelmanvir,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP OfficeJet 8012 is rejecting the new cartridges due to them containing non-HP chips. This can happen with cartridges from third-party vendors or if there’s an issue with the chip recognition.

Here are a few steps you can take.

• Check Cartridge Authenticity: Verify that the cartridges you received are indeed HP genuine cartridges. Sometimes cartridges with third-party chips are mistakenly sent, or they may be counterfeit.
• Clean the Cartridge Contacts: Turn off the printer, remove the cartridges, and gently clean the contacts on both the cartridges and inside the printer using a lint-free cloth. Reinsert the cartridges and try again.
• Update Printer Firmware: Make sure your printer’s firmware is up-to-date. Sometimes, updates can resolve compatibility issues with new cartridges. You can usually update the firmware through the printer’s settings menu or the HP Smart app.
• Reset the Printer: Try performing a factory reset on your printer. This can sometimes resolve issues with cartridge recognition.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support