indicated cartridges blocked for containing a non-HP chip

[LennyAte]

Error message "indicated cartridges blocked for containing a non-HP chip." I have updated the firmware to the latest available on the HP web site. It made no difference, it still doesn't work.

How can you disable dynamic security to stop the printer blocking the ink cartridge?

[A_Gayathri]

Hi @LennyAte ,

Welcome to the HP Support Community

I'd like to help!

You may refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.

There are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why it's not working. Try a different cartridge supplier and check if that works.

click here and please check HP Printers - Dynamic Security enabled printers

I hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[LennyAte]

Nothing in your text tells me how to resolve the problem. I spent over $250 on these cartridges, just saying go and try another cartridge doesn't resolve the problem.

How can you turn off the dynamic security feature that is blocking non-HP cartridges from operating with the printer?

Thank you.

[A_Gayathri]

Hi @LennyAte ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[A_Gayathri]

HI @LennyAte,

Thank you for your response,

We apologize for the inconvenience,

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

This might require one-on-one interaction to fix the issue via remote assistance.

You can reach out at HP Australia Customer Support no :  61(3)8877-8000. Thank you!

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Gaya1238

HP Support