ink cart

[Dave7821]

printer won't accept old or new cartridges

[Max3Aj]

@Dave7821, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

If your HP DeskJet 2855e All-in-One Printer isn't accepting either old or new cartridges, here are the steps to fix the issue:
 

Make Sure You’re Using the Correct Cartridges:

• For the DeskJet 2855e, the compatible cartridges are HP 67 or 67XL (Black and Tri-color).
• If your printer came with Setup cartridges, it won’t accept standard ones until the setup process is complete.
• Solution: Insert the original Setup cartridges to complete setup. 

Check for Instant Ink Enrollment:

• If you enrolled in HP+ or Instant Ink, the printer may only accept Instant Ink cartridges.
• Look for messages like: "Cartridges cannot be used until printer is enrolled in Instant Ink" or similar.
• Solution: Sign in to your HP account and check the HP Smart Dashboard. If enrolled, use Instant Ink cartridges only.

Reset the Printer:

• Turn the printer on.
• Disconnect the power cable from the printer (while it’s on).
• Unplug it from the wall socket.
• Wait for 1-2 minutes.
• Reconnect and power it back on.
• Reinsert cartridges.

Clean Cartridge Contacts:

• Sometimes dirty or misaligned contacts can cause recognition issues.
• Turn off the printer.
• Remove cartridges.
• Use a lint-free cloth slightly dampened with distilled water to gently wipe the copper contacts on the cartridge and inside the printer.
• Dry completely and reinsert.

Update Firmware:

• Download and install the latest firmware for the HP DeskJet 2855e.
• Follow on-screen instructions to complete the update.
• Restart the printer and try again.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support