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‎12-01-2021 03:53 PM

HP Recommended
Product: pavilion 500
Operating System: Microsoft Windows 10 (64-bit)

How do you get to talk to someone about a ink cartridge problem? All I get is your printer is out of warenty. The virtual assistant is as far as anything will go. And of course, it dosen't know anything. Been printing with this cartridge with no problem. Had to put a new one in and working fine. Old cartridge is over half full.  cartridge has warrenty till June of 23. 

Category:
1 REPLY 1

‎12-04-2021 09:37 AM

HP Recommended

@kkffg, Welcome to the HP Support Community! I’m here to help.

 

To assist you better, what is the issue with the ink cartridge?

Do you get any errors?

 

Make sure the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges

Use HP ink cartridges.

 

Kindly perform the steps mentioned in this document - Ink cartridge error

 

If the error persists even after replacing the ink cartridge, please reach out to the HP Technical Support team in your region regarding the replacement options. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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