ink cartridge compatibility issues

[Bunzai1]

I have replaced the same ink cartridge several times, and error messages still occur

[Rachel571]

Hi @Bunzai1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're experiencing compatibility issues with your ink cartridges even after replacing them multiple times, here are some steps you can take to troubleshoot:

1. Verify Cartridge Compatibility

• Ensure that the cartridges you are using are the correct type for your printer model. Check the packaging or HP’s website for the compatible cartridges for your specific printer.

2. Inspect the Cartridges

• Check for Damage: Look for any visible damage to the cartridges, such as cracks or broken seals.
• Remove Protective Tape: Ensure that all protective tape or seals have been removed from the cartridges before installation.

3. Clean the Cartridge Contacts

• Remove the cartridges and gently clean the electrical contacts on both the cartridge and the printer with a lint-free cloth. Make sure they are free of dust or ink residue.

4. Check for Firmware Updates

• Visit the HP website to see if there are any firmware updates for your printer. Sometimes, updates can resolve compatibility issues.

5. Reset the Printer

• Perform a hard reset:
  • Turn off the printer, unplug it for about 60 seconds, then plug it back in and turn it on again.

6. Reinstall Cartridges

• Reinstall the cartridges carefully. Ensure they click into place properly. Sometimes a cartridge might appear seated but isn’t fully engaged.

7. Use Genuine HP Cartridges

• If you’re using third-party or refilled cartridges, consider switching to genuine HP cartridges, as non-genuine products can sometimes cause compatibility errors.

8. Check for Software Issues

• Make sure your printer drivers and software are updated. Use the HP Smart app or the HP Support Assistant to check for updates.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support