ink cartridge error

[Granmom4]

my HP printer is giving me an error message ... ink cartridge short or damaged. it will not let me bypass the massage to check ink levels. I have already unplugged it and plugged it back several times. My printer is a HP Photosmart D110

[Kuroi_Kenshi]

Hi @Granmom4,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try the following steps:

Check the Ink Cartridges:

• Remove and reinsert the ink cartridges to ensure they are properly installed.
• Inspect the ink cartridges for damage or leaks.
• Clean the copper-colored contacts on the ink cartridges using a lint-free cloth lightly moistened with distilled water.

Reset the Printer:

• With the printer turned on, unplug the power cord from the printer and the wall outlet.
• Wait for 10 seconds and then plug the power cord back into the printer and the wall outlet.
• Turn the printer back on.

Replace the Ink Cartridges:

• If the error persists, the ink cartridges may be faulty. Replace them with new HP ink cartridges compatible with your HP Photosmart D110.

Update Firmware:

Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

Let me know how it goes.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,