ink cartridge issues

[jim1234561]

Hi, I have had 2 deliveries of HP 953XL . Both come up with the same issue.  The printer thinks they are empty and has a delivery issue.

[jim1234561]

My Printer is a 8710 HP i forgot to add 

[Garp_senchau]

@jim1234561, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

It sounds like you're experiencing issues with your HP 953XL ink cartridges being recognized as empty by your HP OfficeJet Pro 8710 printer. Here are some troubleshooting steps you can try:

Check Cartridge Installation

1. Power Off the Printer: Switch off and then unplug the printer.
2. Open the Printer Door: Access the ink cartridges by opening the printer's ink door.
3. Check the Cartridges: Ensure that the cartridges are properly seated in the carriage. Remove and reinstall them to ensure they are correctly placed.

Clean the Cartridge and Printer Contacts

1. Remove the Cartridges: Gently take out the cartridges from the printer.
2. Check for Protective Tape: Ensure there is no protective tape or seal left on the cartridge contacts.
3. Clean the Contacts: Use a lint-free cloth slightly dampened with distilled water to clean the cartridge and printer contacts.
4. Reinstall the Cartridges: Carefully reinsert them into the printer.

Reset the Printer

1. Turn Off the Printer: Press the power button to turn it off.
2. Unplug the Power Cord: Wait for about 60 seconds.
3. Reconnect and Power On: Plug in the printer, then turn it back on.

Update Printer Firmware

Ensure your printer has the latest firmware updates. You can check for updates through the printer's settings or via HP's support website.

Use Genuine Cartridges

Make sure you are using genuine HP ink cartridges. Third-party or refilled cartridges might not be recognized correctly by the printer.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,