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‎05-14-2026 01:35 PM - edited ‎05-14-2026 01:45 PM

HP Recommended

I have a recently installed a new black ink 910 XL.  The app confirms that the black ink cartridge is nearly full, yet when I print it is faint as if it is running out. I followed the instructions and  cleaned the contacts with a lint free cloth and rubbing alcohol, and reinserted.  Still have the problem.  I do have a spare, also a 910 XL, and it works fine.  So how can I get a replacement or credit for this cartridge, or where can I send it for someone to confirm that it is defective?

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