ink cartridge region code

[GeorgeXavier]

Hello,

I just moved to US and brought my printer from Brazil. Today I got new ink cartridges, but they didn't work with an incompatibility error (61 instead 662). I heard that is possible to reset the region code. Would you guys help me with this issue? Wich information do you need from my side?

[A_Gayathri]

Hi @ GeorgeXavier, 

Welcome to the HP Support Community

I'd like to help!

I understand you moved and the printer is not accepting the new region cartridges.

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[AndyO11]

Hello, 

I have the same problem (moved from EUR to US), and am desperately looking for a solution. Can't reach a HP representative over 800 number, as my serial number is unrecognized (product ID is - but only online). Please let me know how I can proceed.

[GeorgeXavier]

Hi AndyO11,

I'm still waiting for a solution. The HP support agent asked me for some information about my printer and system. I gave the information, but till now I didn't get an answer about how to perform a region reset for the cartridge purchased in US.

[A_Gayathri]

Hi GeorgeXavier,
 

Thank you for your response!,

I see that we have not received the reply for the details 

I'm sending a private message to assist you with the next action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[GeorgeXavier]

Hi @Gaya1239,

I already sent you the details requested before.

Anyway, I sent a private message right now with the information requested.

Thanks in advance,

George

[JessikaV]

Hi @GeorgeXavier ,
Please check on the home page of your profile on the top right side for an envelope that will appear with a number next to it (as shown in the image below), and when you click on it, it will direct you to the private message, allowing you to respond in a private.

JessikaV
HP Support Community Administrator