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‎04-19-2025 04:45 PM

HP Recommended
Product: HP Envy 6555e All-in-One Printer

My printer is very low on ink. I just enabled by inta ink account but when I am looking on the HP Smart web page at my printer is says ink cartridge status: cartridge error. (Either a cartridge is not installed or there is an issue with the installed cartridge. Replace or clean the cartridge to resolve the issue—you will not receive ink shipments until the error is resolved.) I have tried turning the printer off and back on again, taking the cartridges out and cleaning them and I have tried to check to see if the web service is enabled but can't find the setting on the printer to make sure it is enabled. Can anyone tell me what else to do so that the HP Smart site and read my ink level?

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2 REPLIES 2

‎04-21-2025 08:34 AM

HP Recommended

Hi @kelban 

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

I'd like to help you with your Instant Ink issue.

 

Not to worry I'll do everything I can to help get this sorted for you. 😊

 

In order to locate your account, please provide either your registered email address or your Instant Ink account ID or the printer serial number in a private message, and I'll look into this. 

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

 

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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‎04-22-2025 07:47 AM

HP Recommended

Thanks for sharing the email address.

 

Upon checking your account details I see the printer is offline; hence, there is the cartridge error.

 

It sounds frustrating to deal with a cartridge error on your HP Envy 6500e, especially when you've just enabled Instant Ink. Since you've already tried cleaning and reseating the cartridges, here are some additional steps to resolve the issue:

 

1. Check Web Services Status

  • Print a Network Configuration Page to find your printer’s IP address.
  • Open a web browser and enter the IP address in the URL bar.
  • Navigate to Settings > Web Services.
  • If Web Services is disabled, enable it and restart the printer.

2. Perform a Hard Reset

  • Turn off the printer and unplug it for 60 seconds.
  • Press and hold the Power button for 15 seconds.
  • Plug it back in and turn it on.

3. Update Printer Firmware

Let me know if any of these steps help! 😊

 

Thanks,

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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