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‎08-06-2024 07:02 AM

HP Recommended
Product: ink cartridge
Operating System: Microsoft Windows 10 (64-bit)

I bought the cartridge 2 months ago, it worked normally, but I didn't use it for 20 days, when I tried again, it didn't print, or everything failed, I tested it on the toilet paper, it didn't even get dirty. I didn't even print 20 pages with it, since it's the xl model, it should print 480pg. my sulphite kit is intact

Category:
1 REPLY 1

‎08-07-2024 03:08 PM

HP Recommended

Hi @Paloma_,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist better:

  • May I have the exact name of the model of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.

Could you please elaborate in detail? 

 

I hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.


A_Gayathri
HP Support Community Administrator.
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