ink cartrige is struck does not move

[Rysmal]

ink cartrige does not move

[Raj_05]

Hi @Rysmal,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If the ink cartridge in your HP OfficeJet Pro 6978 All-In-One Printer is stuck and not moving, you can try the following steps to resolve the issue.

• Turn off the Printer: Start by turning off the printer. This ensures safety while you work on the cartridge.
• Open the Cartridge Access Door: Open the printer's cartridge access door. This is usually in the front of the printer.
• Inspect for Obstructions: Carefully look for any obstructions that might be preventing the ink cartridge from moving freely. This could be a paper jam, a foreign object, or dried ink buildup. If you find any obstructions, gently remove them.
• Check the Cartridge Track: Ensure that the track or carriage that holds the ink cartridge is not damaged or obstructed. Make sure it can move smoothly along its path.
• Manually Move the Carriage: If the carriage is stuck and won't move, you can try to gently move it by hand. Be very careful while doing this and do not apply excessive force.
• Remove and Reinstall the Cartridge: If the ink cartridge is still stuck, try removing it and then reinserting it. Make sure it clicks into place securely.
• Clean the Cartridge Contacts: Sometimes, dirty or dusty contacts on the ink cartridge can cause issues. Carefully clean the cartridge contacts with a lint-free cloth or a cotton swab lightly moistened with distilled water. Allow the contacts to dry before reinserting the cartridge.
• Check for Error Messages: Check the printer's display or the connected computer for any error messages that might provide clues about the issue.
• Restart the Printer: After performing these steps, turn the printer back on and see if the issue is resolved.
• Perform a Printer Reset: If none of the above steps work, you can try performing a printer reset. This typically involves turning off the printer, unplugging it from the power source, waiting for a minute or two, and then plugging it back in and turning it on.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support