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‎03-05-2026 08:37 AM

HP Recommended

Bought brand new HP cartridges from walmart. Warranty expires June 2027. Size 962. The problem cartridge is the Cyan cartridge. Getting the error "there is a problem with the supply system. Try replacing the affected cartridge with a different, non-empty cartridge. If Message reappears again, record message, and contact support." These are brand new cartridges full of ink. I would like to get replacement cartridges or fix the issue.

1 REPLY 1

‎03-07-2026 03:45 PM

HP Recommended

Hi @ArborVision,

 

Welcome to the HP Support Community.

 

Thank you for posting your query.

 

I understand that you see an error message that there is a problem with the supply system even after installing new HP cartridge on your printer and also the warranty expires in the month of June 2027.

 

I would request you to perform the troubleshooting step shared in the Link ; https://support.hp.com/au-en/document/ish_1740122-1449154-16  which should resolve the issue.

 

I would request you please share me the model Name of the printer.

 

Hope this helps, Please revert if the issue persists.

 

Take care and have an amazing day!

 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards

Pallipurath.

I'm an HP Employee.


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