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‎09-26-2021 02:57 PM

HP Recommended
Product: HP envy 7645
Operating System: macOS 11.0 Big Sur

Hi.  I got this computer almost new.  works great except the color cartridge doesn't work at all the Black is very sketchy.  Ran all the cleaning and alignments procedures. Both cartridges are barely new.  Never owned an HP printer.  Is this typical for the printer?  I will buy new ink and try if this is not an ongoing issue of it not recognizing cartridges.  Thanks for your advice.

Category:
1 REPLY 1

‎10-01-2021 02:20 AM

HP Recommended

@klc6536

 

Welcome to the HP Support Community.

 

Sure, do try new ink and see if the issue persists.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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