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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
klc6536
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ink issues

HP Recommended
HP envy 7645
macOS 11.0 Big Sur

Hi.  I got this computer almost new.  works great except the color cartridge doesn't work at all the Black is very sketchy.  Ran all the cleaning and alignments procedures. Both cartridges are barely new.  Never owned an HP printer.  Is this typical for the printer?  I will buy new ink and try if this is not an ongoing issue of it not recognizing cartridges.  Thanks for your advice.

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Betty0610
HP Support Agent
HP Support Agent
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@klc6536

 

Welcome to the HP Support Community.

 

Sure, do try new ink and see if the issue persists.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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