ink level in hp samrt (Estimated Supply Levels is always blank)

[aymanH]

i can't see ink level in hp smart, i have the issue on laptop and hp smart on mobile.

printer model hp 415 printer

Any one has the same issue or any solutions for this? 

[Dragon-Fur]

@aymanH 

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If you have not done so, download-save-install the Full Feature Software / Full Driver for the printer

If using USB cable between the printer and the computer, disconnect the cable.

  HP Easy Start Printer Setup Software

• Download-and-Save the printer software (Full Feature Software / HP Smart / Easy Start)
• Right-Click on the downloaded package and "Run as Administrator" to start the installation
• Reminder:  If using Easy Start, select the Full Driver
•   About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full" driver set (as opposed to the basic driver).
• If using USB:  Connect the cable when instructed to do so (near the last part of the driver installation)
• After the software is installed, Restart the computer and log in.

Full driver provides print and scan functions (even if HP Smart proves to be stubborn).

==================================================================

What else?

If the printer is on the network,

If available, use the Embedded Web Server to view / configure your printer.

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Tools > Printer Information

Check Supply Status

EWS is also available from HP Smart

What else?

HP Smart requires that you sign into the application using your HP Account credentials.

Example - HP Smart - Windows - Main Menu

HP_Smart_W10_Start_Screen_4

Example - HP Smart - Mobile - Main Menu

HP_Smart_Mobile_Main_Menu_5

What else?

Problems with HP Smart Windows App?

Can’t log into HP Smart using your HP Account? 

• Make sure you are running the latest (newest) app version.
• Make sure your Windows Updates in current and installed.
• Try reloading the HP Smart Application:

Uninstall HP Smart > Restart the computer and log in > Install the application from the Microsoft Store

Settings > Apps > Apps and Features 

Search or scroll down and find HP Smart

Left-Click on the item > Uninstall

Restart the computer and log in

"Get" a new copy of the Application from the Microsoft Store

 References / Resources

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTES: 

• Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues
• Latest versions of HP Smart require that you be signed into the application with your HP Account credentials.

Mobile Printing – Options, How-to, Help, and Information

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Read this document first.

Open the section for your printer:  Find your printer and supported applications.

HP Printers - Mobile Printing Solutions Compatible with HP Printers

iOS_Here

HP Smart - iOS and Android >>> Download, How-to. Videos, and FAQ

 HP Printers - Using the HP Smart App (Android, Apple iOS)

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Ink Tank Wireless 410 series 

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Question Resolved / Answered, Click "Accept as Solution" 

[aymanH]

thanks for your reply

but the issue is in "Estimated supply level" is always blank.. can cant see ink level through  the software.

all the drivers are installed and printer is working fine.. but as i said the issue in ink level not shown..

[Dragon-Fur]

@aymanH 

You are welcome.

Updates / Correction to Content

I understand...

HP Smart is not working correctly - on this we agree.

Correction:  HP Smart is not aware of the Ink levels.

The user guide indicates the method to check the ink levels on this printer is to manually inspect the level of ink in the bottle.

 User Guide

Page 59

What else?

If the printer is aware of the ink levels and can report on the levels of ink in the bottles,

The information might be available using the Embedded Web Server (EWS).

NOTE:

Considering the entry in the user guide, I would guess that using EWS to check ink levels is a dead-end.

Nonetheless, EWS is quite otherwise useful - checking what it can do takes just a few minutes.

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Information

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

[aymanH]

appreciate for your support..

do you think is it hardware issue? 

[Dragon-Fur · Accepted solution]

@aymanH 

You are welcome.

Hardware?

No reason to think so.

That said, I don't have any actual experience with the printer model

You could certainly try one of the suggestions to see how far the problem extends.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" 

[aymanH]

After long researches and communication with HP support in UK,  this model hasn't  sensor for ink level to show it on software.. we can monitor it from printer tank it self...

thank you

[aymanH]

After long researches and communication with HP support in UK,  this model hasn't  sensor for ink level to show it on software.. we can monitor it from printer tank it self...as the tank is transparent   for monitoring ..

thank you

[Dragon-Fur]

@aymanH 

Thanks for the update.

Interesting.

HP Smart does not know what it does not know.

Interesting from an old coder's viewpoint, at least.

@Zibri 

Mind manners, please.

This is a solved thread.

Conversations must remain civil in the Community.

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The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

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Question Resolved / Answered, Click "Accept as Solution"

[aymanH]

@zibri

do you know any one hasbthe same ptinter and can see ink level... if yes please let me know..

BTW,i hope to find solution for this.. but really i cant find any video on YouTube for this printer can show ink level on software