ink not received , Canada post link does not work and it is impossible to talk to an actual person

[Person303]

An ink shipment was sent but I did not receive it, the Canada Post link does not work and I tried for 3 days to  talk to a person to get the issue resolved. Virtual agent was in a loop, no one answers the phone. Is there an email address I can use to contact customer support as phones and online help do not work?

[Echo_Lake]

@Person303

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Have you purchased a new ink cartridge from HP online store?
• Are you referring to the HP instant ink subscription?

Keep me posted. 

[crash-mtl-insta]

I have the same issue with a new printer. The tracking links don’t work - even when an agent says they are expediting ink to you. Their system is either broken or they have a backlog on ink - either way doesn’t solve the problem we can’t print !!

impossible to get HP to do anything about this as you see it’s an endless loop.

[Echo_Lake]

@crash-mtl-insta

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post. 

I have sent you a private message, reply to the message with your details. 

 In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link. 

  

Keep me posted. 

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