ink not working

[annoyed8872]

my hp envy printer wont work with the 61xl ink i bought and the website says this will fit.  It just keeps saying it is not compatable

[Kuroi_Kenshi]

Hi @annoyed8872,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

For the HP ENVY 5530 e-All-in-One Printer, the compatible ink cartridges are:

Black Ink Cartridges:

• HP 61 Black
• HP 61XL Black

Color Ink Cartridges:

• HP 61 Tri-color
• HP 61XL Tri-color

Steps to Resolve Ink Compatibility Issues:

Check Cartridge Model:

• Ensure that the ink cartridges are HP 61 or HP 61XL and not mistakenly a different model such as HP 62 or other series.

Reinsert Cartridges:

• Remove and reinsert the ink cartridges to ensure they are seated correctly.

Clean Cartridge Contacts:

• Clean the cartridge contacts gently using a lint-free cloth. This ensures there is no debris affecting the cartridge recognition.

Reset Printer:

• Turn off the printer and disconnect it from the power source for about 15 seconds before reconnecting and turning it back on.

Update Printer Firmware:

Kindly refer to this link to update your printer firmware.

Verify Cartridge Authenticity:

• Make sure that you purchased genuine HP cartridges. Non-HP or refilled cartridges might cause compatibility issues.

Troubleshooting Steps:

If the above steps do not resolve the issue, follow these troubleshooting instructions:

Open the Cartridge Access Door:

• Open the cartridge access door and wait for the carriage to move to the center.

Remove the Ink Cartridges:

• Remove the problematic ink cartridge(s).

Clean the Electrical Contacts:

• Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts. Clean the contacts with a damp lint-free cloth.
• Clean the contacts inside the printer with a dry swab or lint-free cloth.

Reinstall the Ink Cartridges:

• Reinstall the ink cartridges ensuring they snap into place.

Close the Access Door:

• Close the cartridge access door and check if the error message disappears.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,