ink replacement

[mbmillini20]

I replaced the Black cartridge, but I get an error message that it is cartiridge is counterfeit, what do i do?

[BeemerBiker]

To check if an HP ink cartridge is genuine, look for a security label on the cartridge, scan the QR code on the label with your phone, and then go to HP's website hp.com/go/ok to verify the serial number on the label; if the label appears tampered or the serial number doesn't validate, the cartridge is likely not genuine.


Non HP ink can be used on this list of HP printers, If you get a message the ink is not genuine the latest firmware will fix the problem ONLY IF your exact model is listed. Some printers manufactured before 2016 can also use non-HP ink. Those printer are also listed in that document.

General ink cartridge help
The below type is unlikely to work.

Here is an official list of which cartridges are using by which HP printers, but also checkout Staples.

Staples has advice for their store bought cartridges that complements HP advice. Click here and enter HP and the cartridge ID (or just look it up)
For example:

Disable Automatic Firmware Updates
Alignment Error/Alignment Page Does Not Print Properly
Cartridge indicates missing damaged incompatible incorrect unsupported has a problem
How do I install my cartridge?
My cartridge does not fit into my printer
I Can't Remove the Clip From the Cartridge
My printer does not recognize my cartridge
Scratchy, banded or otherwise poor print quality
Unsatisfactory print or missing colors

Let me know what you find out.