ink subscription

[lynn173]

HP printer Envy Photo 7155.  My husband signed up for an ink subscription.  I don't have his sign in information or password..  He died.  Now my printer won't print.  It pops up an error message saying to contract hpinstantink.com.  I want to remove my printer from any subscription for ink.  Would someone please tell me who to contact.  A phone number is preferable so I can to someone in person.

[A_Gayathri]

Hi @Lynn173,

Welcome to the HP Support Community

I understand you are facing an issue with your Instant Ink Account on your HP Envy Photo 7155 printer. Not to worry I will help you to get a resolution to resolve the issue.

I am sorry to hear about the Sad dismissal.

You may also refer to this document: HP Instant Ink - Manage your account

You may also refer to the document -- Enrolling in HP Instant Ink

If its still the same, I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!