inkt cartridge not accepted

[remy_hilgeholt]

Hi, i have the 2775, and i have bought 653 inkt like it is suggested on this website..

https://www.go4inkt.nl/inktpatroon/hp-653-bk-inktpatroon-origineel.html

even on the HP website they refer that ist accepted

https://support.hp.com/ee-en/document/c06618469

but it doesn't accept it..

what can i do

just so you know:
i have tried to upgrade the firmware, but that didnt help... 
and the problem is the same when i put color in

PS: before you say i should buy the 667.. the 667 is not sold in my country 😞

thanks in advance

[Betty0610]

@remy_hilgeholt

Welcome to the HP Support Community.

I'd be happy to help.

Please let us know in which country was the Printer purchased and which country is it in currently.

Thanks 🙂

[remy_hilgeholt]

Hi,

I have bought it in Curacao (new in box), and i am in Curacao. 

[Betty0610]

This is the ink that will work with your Printer. Please see which region your Printer falls in according to where the Printer is located.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Thanks!

Have a great day! 

[remy_hilgeholt]

Ok i understand...

but when we move back to the netherlands (thats in Europe) (because we are only in curacao for a year as expats) , we cant buy 667 inkt... only the 653... 

what should we do than? i cant believe we have to buy a new 2770 printer there

[Betty0610]

When you move back to Netherlands, you'll have to perform a region reset by contacting us or the phonechat support team.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Thanks!

Have a great day!