installed new ink cartridges and print quality is terrible. it is faded and completely unreadable

[shari1604]

installed ejet replacement ink cartridges (all colors).  print quality is terrible, faded and unreadable.  i tried removing and reinstalling to no avail.  have used this brand of cartridges before with no issues.

[sandytechy20]

@shari1604

Welcome to the HP support community.

I understand that you are getting print quality issues, I am glad to assist you.

Did you make a copy and check if that prints fine?

Meanwhile:-

Print a Print Quality Diagnostic Page

Follow these steps to print a test page.

1. Load plain white paper into the input tray.

2. On the printer control panel, touch the Right Arrow () to display more options.

3. Touch Setup (). The Setup Menu displays.

4. Touch the Down Arrow (), and then touch Reports.

5. Touch Print Quality Report. The test page prints.

If that does not print fine, follow these steps to fix the issue:-

You might need to clean the printhead several times to restore print quality.

1. Load plain white paper into the tray.

2. On the printer control panel, touch the Right Arrow () to display more options.

3. Touch Setup (), and then touch Tools. The Tools Menu displays.

4. Touch Clean Printhead.

5. Wait while the printer completes the printhead cleaning process, and then touch OK.

   NOTE: 

   You might have to clean the printhead several times to correct the issue.

6. Print another Print Quality Diagnostic Page to see if the issue is resolved.

Here is the HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.