instant ink cartridges and sign in problem

[Ali995]

I wanted to print something but I faced an error on the printer screen showing "Cannot print with HP Instant Ink cartridges. Payment method needs updating. Sign into account at www.hpinstantink.com to update. Then I went to the website, and requested a password change. The website emailed me a code, I entered the code, but after that, I remembered the old password and closed the pass change window. Now I cannot sign in and face an error "something unexpected happened". So, now I can't sign in to my account and fix the printer issue. I would appreciate it if you could help me with that.
My printer model is: OfficeJet Pro 9015

[Irfan_06]

Hi @Ali995,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are looking for help with logging into to your instant ink account.

Please follow the below steps to reset your account password.

Go to the account sign-in page:

Home / Home Office: Sign into your Instant Ink account (instantink.com)

If you forgot your password, enter the user name or email for the account, click Next, and then click Forgot your password?. HP sends a password reset email.

Refer to this link for more information related to instant ink account and let me know if that resolves the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Ali995]

Hi! I clicked on the instant ink link but I got an error. I mean, it doesn't open the page for me. Attached, please find the screenshot. It's been a while that I can't use my printer. I would appreciate it if you could help me with that.

[Irfan_06]

Hi @Ali995,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support