just installed and black ink does not print

[Debi46]

just installed this printer - HP Officejet 3830, and the black ink is not printing

[Sneha_01]

Hi @Debi46,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Officejet 3830 is not printing black ink after installation, here are some troubleshooting steps you can follow:

Step 1: Check Ink Levels

1. Check Ink Cartridges:
   • Ensure that the black ink cartridge is properly installed and has not been depleted. You can check ink levels through the printer’s control panel or the HP Smart app.

Step 2: Perform a Printhead Cleaning

Use the Control Panel:

• Go to the printer’s control panel.
• Navigate to Setup > Printer Maintenance > Clean Printhead or Printhead Cleaning. This will help clear any clogs.

Using HP Smart App:

• Open the HP Smart app on your computer or mobile device.
• Select your printer and go to Print Quality settings to run a printhead cleaning.

Step 3: Check for Protective Tape

1. Remove Protective Tape:
   • Ensure that any protective tape or plastic from the new ink cartridge has been removed. This tape can block the ink from flowing.

Step 4: Align the Printheads

1. Print Alignment Page:
   • Print an alignment page to ensure the printheads are aligned correctly. This can typically be found under Printer Maintenance in the setup menu.

Step 5: Update Printer Drivers

1. Check for Driver Updates:
   • Make sure you have the latest drivers installed for your printer. You can download them from the HP Support website.

Step 6: Check for Software Issues

1. Try Printing from Different Applications:
   • Attempt to print from different applications (e.g., Word, Notepad) to see if the issue persists across all programs.

Step 7: Restart the Printer

1. Power Cycle the Printer:
   • Turn off the printer, unplug it for a few minutes, then plug it back in and turn it on.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support