laser printer not printing glossy on 80lb gloss text paper

[Jacara]

I have been trying to print several items that should be come out in more of a gloss format than what it is printing. i have 80lb gloss text and the toner id coming out more of a matte look than glossy. can someone tell me why?

spent too much money for it not to work like I anticipated 

please help

[Dilip_18]

Hi@Jacara,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the HP Color LaserJet Pro MFP printer not printing glossy on 80lb gloss text paper. I apologize for the Inconvenience. 

Heat from the fuser of laser printers can reduce or diminish glossy finishes on various media types. Fusers tend to get hotter during the course of a job, resulting in less and less gloss levels the longer a job goes on. 

I have a few recommendations. Check settings available from device Control Panel.

Name: Gloss Mode

Values: Normal (default setting), High

Path:Menu, Configure Device, Print Quality, Optimize, Gloss Mode

Description: This setting is available for when glossy finishes diminish after the first page of a continuous job. Setting the value to High affects all print jobs of any media type. This mode slows print throughput and first page out (FPO).

Or

Name: Best Gloss Mode

Values: Off (default setting), On

Path:Menu, Configure Device, Print Quality, Adjust Paper Types, Paper type you wish to change setting for, Gloss Level

Description: This affects only print jobs that use the media types that have the setting enabled. For example, setting Heavy Gloss 111-130g/m² to “On” does not affect Extra Heavy Gloss 131-175g/m², or any other media type. Print throughput is decreased by as much as one-third and increases consumable wear, however, glossy finish is maintained throughout the job.

Hope this helps! Keep me posted. 

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