cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: "HPxxxxx.framework" will damage your computer" message in macOS Catalina or Mojave .
Highlighted
New member
1 0 0 0
Message 1 of 2
69
Flag Post

laserjet cartridge lifetime warranty

HP Recommended
C4092A
Microsoft Windows 7 (32-bit)

Earlier posts on this subject are interesting but disappointing in not being able to get a definitive response on how to get a replacement toner cartridge from HP under their lifetime warranty claim, stated clearly on the box which I still have, even though the date on the box is 2003.

 

The age of the product should not matter if lifetime is what it it says (and means until toner exhausted).  I use this printer (Laserjet 1100)  only occasionally and now I have a problem with its C4092A cartridge which now gives prints with a grey (very grey!) background and have wasted hours trying to find an HP contact to get a replacement.   Is there a definitive contact in the UK from whom I can get satisfaction?  

 

The high cost of buying a replacement prompts me to pursue the warranty because clearly there is plenty of toner left in the cartridge.

 

Any positive advice will be appreciated 

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
5,848 5,818 354 389
Message 2 of 2
Flag Post
HP Recommended

Hi @Geordie_Lad,

 

I’d recommend you contact HP Phone Support in your region regarding  toner replacements

 

Follow the instructions below to reach them:

 

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

and, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation