letters missing when printing to OfficeJet 8600 from Word

[RAJPC]

letters missing when printing to OfficeJet 8600 from Word. Same document prints correctly when sent to laserjet 3010

[A_Gayathri]

Hi @RAJPC ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing the issue of missing letters when printing from Word to your HP OfficeJet Pro 8600 Plus could be related to several potential causes. Here are steps to troubleshoot and resolve it:

1. Check Printer Driver

Ensure that the printer driver for your HP OfficeJet Pro 8600 is up to date. An outdated or corrupted driver can cause issues with text printing.

• Go to Settings > Devices > Printers & Scanners on your Windows 11 PC.
• Right-click on the HP OfficeJet Pro 8600 and select Remove device.
• Visit the HP Support website to download and install the latest drivers for your printer model.
• Re-add the printer to your system.

2. Print Quality Settings

Check the print quality settings on the printer and make sure it’s set to a standard or higher quality, as low-quality settings might result in missing letters.

• On the printer’s control panel, go to Settings > Print Quality and adjust it to a higher quality.
• Alternatively, adjust these settings from your computer's print dialog box when sending the document.

3. Check for Font Compatibility

Some fonts or embedded font types in the Word document might not be fully supported by the printer or may not print correctly.

• Try changing the font in the Word document to something more common, like Arial or Times New Roman, and see if the issue persists.

4. Print as Image in Word

Try printing the document as an image, which can bypass font rendering issues:

• In Word, go to File > Print.
• Choose Printer Properties > Advanced > Print as Image.
• This can help when text rendering is problematic.

5. Test with Different Document

Test if the issue occurs only with specific documents:

• Try printing a different Word document to see if the problem persists.
• If it doesn’t happen with other documents, the issue may lie with the document itself (e.g., embedded objects or formatting).

6. Perform a Printer Reset

Resetting the printer to its factory settings can sometimes clear issues caused by corrupted settings:

• On the printer’s control panel, navigate to Settings > Restore Defaults.

7. Check for Firmware Updates 

Ensure the printer’s firmware is up to date, as updates often fix printing issues:

• Check for firmware updates in the printer’s settings menu or on the HP website.

8. Test with a Different Application

Try printing from another application, like Notepad or Google Docs, to see if the issue is specific to Word.

9. Print to PDF First

If none of the above works, try printing your document to PDF first and then print the PDF to the HP OfficeJet Pro 8600. This can help bypass any issues Word has when directly communicating with the printer.

Refer to this document:  Troubleshooting Print Quality Problems with HP Inkjet Printers

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[A_Gayathri]

Hi @RAJPC ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing the issue of missing letters when printing from Word to your HP OfficeJet Pro 8600 Plus could be related to several potential causes. Here are steps to troubleshoot and resolve it:

1. Check Printer Driver

Ensure that the printer driver for your HP OfficeJet Pro 8600 is up to date. An outdated or corrupted driver can cause issues with text printing.

• Go to Settings > Devices > Printers & Scanners on your Windows 11 PC.
• Right-click on the HP OfficeJet Pro 8600 and select Remove device.
• Visit the HP Support website to download and install the latest drivers for your printer model.
• Re-add the printer to your system.

2. Print Quality Settings

Check the print quality settings on the printer and make sure it’s set to a standard or higher quality, as low-quality settings might result in missing letters.

• On the printer’s control panel, go to Settings > Print Quality and adjust it to a higher quality.
• Alternatively, adjust these settings from your computer's print dialog box when sending the document.

3. Check for Font Compatibility

Some fonts or embedded font types in the Word document might not be fully supported by the printer or may not print correctly.

• Try changing the font in the Word document to something more common, like Arial or Times New Roman, and see if the issue persists.

4. Print as Image in Word

Try printing the document as an image, which can bypass font rendering issues:

• In Word, go to File > Print.
• Choose Printer Properties > Advanced > Print as Image.
• This can help when text rendering is problematic.

5. Test with Different Document

Test if the issue occurs only with specific documents:

• Try printing a different Word document to see if the problem persists.
• If it doesn’t happen with other documents, the issue may lie with the document itself (e.g., embedded objects or formatting).

6. Perform a Printer Reset

Resetting the printer to its factory settings can sometimes clear issues caused by corrupted settings:

• On the printer’s control panel, navigate to Settings > Restore Defaults.

7. Check for Firmware Updates 

Ensure the printer’s firmware is up to date, as updates often fix printing issues:

• Check for firmware updates in the printer’s settings menu or on the HP website.

8. Test with a Different Application

Try printing from another application, like Notepad or Google Docs, to see if the issue is specific to Word.

9. Print to PDF First

If none of the above works, try printing your document to PDF first and then print the PDF to the HP OfficeJet Pro 8600. This can help bypass any issues Word has when directly communicating with the printer.

Refer to this document:  Troubleshooting Print Quality Problems with HP Inkjet Printers

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!