lines when I print in color

[Lost22]

When I cope or send a picture It comes out with blue lines through it

[sandytechy20]

@Lost22

Welcome to the HP support community.

I understand that you are getting print quality issues, follow these steps to fix the issue.

Print a Print Quality Diagnostic Page

1. Load plain white paper in the input tray.

2. From the printer control panel, open the Setup  menu.

3. Open the Reports or Tools menu.

4. Touch Print Quality Report.

Clean the printhead

1. From the printer control panel, open the Setup  menu.

2. Open the Printer Maintenance menu.

3. If necessary, open the Tools menu, and then touch Clean Printhead.

Follow the steps mentioned in this HP document to fix the issue:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Lost22]

I done all that I only get blue lines when I print in color no lines black and white

[sandytechy20]

@Lost22

This seems to be hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.