low ink cartridge life

[nxtc98]

After talking with HP Support the end of June, they sent me a replacement 67 cartridge which I installed and have been printing with since.  The page count on July 6, 2023 when I installed that cartridge was 195.  My printer now is at 214 pages so I have printed a whole sum of 19 pages and it acts as if my black ink cartridge is already running low.  The print quality is streaky and faint.  From what I have read shouldn't these cartridges be lasting way longer than 19 pages?  Like closer to 120 pages?  What I've printed has not been heavy ink usage prints.

[A_Gayathri]

Hi @Nxtc98,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Envy 6455 low ink cartridge life and the print quality is streaky and faint. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

please follow the steps mentioned in this document HP DeskJet, ENVY 6000, 6400 printers - No black ink, wrong colors, other print quality issues

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[nxtc98]

My printer says that the firmware is updated already and has this installed:

I cannot currently do a print head cleaning as the option to do so is grayed out and not accessible.  

[nxtc98]

I have now been able to do a first and second level print head cleaning.  There is no black ink on either of these test pages.  Please let me know how to proceed.