magenta ink cartridge is full but won't print. does not print on printer status report

[shsb007]

HP Officejet 6978

[Raj_05]

Hi @shsb007,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your magenta ink cartridge is full but your HP Officejet 6978 won't print and it's not showing up on the printer status report, there are several possible reasons and solutions you can try.

Check Ink Levels:

• Ensure that the magenta ink cartridge is properly installed and securely in place.
• Check the ink levels through the printer software on your computer or through the printer control panel. Make sure the magenta ink level is sufficient.

Clean Printheads:

• Printheads may get clogged over time, leading to printing issues. Your printer may have a built-in printhead cleaning utility in the settings menu. Run a printhead cleaning cycle to clear any clogs.

Alignment:

• Sometimes, misalignment can cause printing problems. Check for an alignment option in your printer settings and run an alignment if necessary.

Update Printer Drivers:

• Ensure that your printer drivers are up to date. Visit the HP official website and download the latest drivers for your Officejet 6978.

Restart Printer:

• Turn off your printer, wait for a few minutes, and then turn it back on. Sometimes, a simple restart can resolve various printing issues.

Test Print:

• Try printing a test page from your computer to see if the magenta color is coming out. If not, there might be an issue with the cartridge or printhead.

Replace Cartridge:

• Even if the ink level is full, there could be a problem with the magenta cartridge. Try replacing it with a new one and see if that resolves the issue.

Check for Firmware Updates:

• Ensure that your printer's firmware is up to date. Check the HP support website for any available firmware updates and follow the instructions to update your printer.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support