magenta printing over everything else

[andrewbt28]

hello,

i am on instant ink and i am having a strange problem of magenta ink printing over everything else from about a third of the page to the bottom.

its a 2630 inkjet printer and it is when i have printed documents from Android, PC and Mac - so i dont believe it is software.

i have went through all the built in diagnostic tools, cleaning smears and print heads, multiple times - burning through my page allowance. I believe it is a cartridge issue but have no spares as i am on instant ink, with about half full. 

Any solutions would be greatly appreciated

[Kumar0307 · Accepted solution]

@andrewbt28, Welcome to the HP Support Community!

Kindly check inside the printer if there is any ink spillage. Clean the paper rollers too.

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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