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HP Recommended

rétrogradé le micrologiciel hp office jet pro 9010

4 REPLIES 4
HP Recommended

Hello
What problems did you encounter while using the printer?
Could you please provide a specific description of the problem encountered so that it can be helpful to you? Thank you.

HP Recommended

je veux rétrogradé le micrologiciel pour les cartouche non hp merci 

HP Recommended

HP does not support or provide downgrade firmware except in extreme cases where a current firmware upgrade has caused printer issues that do not relate to the use of third party cartridges. If this is a third party cartridge issue I suggest that you check the vendor of the cartridges as reputable ones usually have older firmware available.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

Sorry, I am unable to help you downgrade the printer firmware.
Suggest using HP original ink cartridges, thank you.

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