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‎01-12-2021 08:35 PM - edited ‎01-12-2021 08:37 PM

HP Recommended
Product: HP Ink Tank 310 series
Operating System: Microsoft Windows 10 (64-bit)

HP Error.jpgMy printer is unable to print Cyan and Yellow colors. All ink tanks are filled up to the before maximum level line. I have ran the Print Quality Diagnostic report and only Magenta and Black boxes are coming out.

 

According to HP Print and Scan Doctor, "Your printer cartridges has depleted ink levels. This is a likely cause of print defects." but all my ink tanks are recently filled. The tanks are more than half filled when I first experience having this print issue. I bought all 4 inks to fill the tank to make sure but still it seems that it is not recognizing that the ink tanks are completely filled.

 

Please help. Thank you.

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10 people had the same question
3 REPLIES 3

‎01-17-2021 05:30 AM

HP Recommended

@Paula0822, Welcome to the HP Support Community!

 

I understand the printer is not printing in Cyan and Yellow. Let us try these steps:

 

Update the printer firmware

Click here to download and install the latest printer firmware from your PC.

Click here to know different methods of updating printer firmware.

 

Run the printhead cleaning utility using the HP Software as shown in this document.

Once done, print a print quality report to check the result.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎01-24-2021 12:19 AM

HP Recommended

Hi Kumar0307, 

 

Thank you for your assistance. 

It seems that my printer does not need a firmware update as the status is not applicable (Refer to attached photo). I have also performed the run printhead cleaning utility as advised.

I have also attached a copy of the Print Quality Diagnostic, Print Diagnostic Information and Printer Status Report. 

 

Can you please suggest what can be done next?

 

Once again, all my ink tanks are properly filled. Only Magenta and Black are printing, Cyan and Yellow are not printing.

 

image0.jpegimage3.jpegimage1.jpeg

Firmware update not applicable.jpg
1 person found this reply helpful
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‎01-24-2021 02:02 AM

HP Recommended

@Paula0822

 

In this case, I'm afraid this could be a hardware issue. Please reach out to the HP Technical Support team in your region regarding the service options. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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