missing instant ink

[katie1234561]

Hello,

I seem to have received ink for my printer from instant ink 3 months ago but no matter where I look I cannot find them,.  How can I order new ink?

[Irfan_06]

Hi @katie1234561,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I see that you are looking for help with replacement ink for your printer.

To validate your instant ink subscription and help you get the order placed for new ink cartridges, we need some information related to instant ink account. This information cannot be shared on a public post.

I have sent you a private message to get this information. Please reply to this in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support

[Irfan_06 · Accepted solution]

Hi @katie1234561,

Thank you for sharing the above information but the shipping address shared is not matching with the address that is on your account.

The printer for which you need the ink cartridges is also not added to your instant ink account.

Please add the printer and the shipping address to help you get the replacement ink delivered.

Refer to the steps on this link to update the address and add the printer for which you need the ink.

Take care and have a great day ahead!

Irwin6

HP Support