missing print lines

[Bandg2000]

I have HP 4522 printer. Printed page and there were missing lines.  Checked ink level, colour ok, black was low.

Changed black ink cartridge and still missing lines. Went to settings and cleaned cartridges and redone align page. 

Still same issue. Printed Quality Diagnostic, says working fine but even that page is missing lines.

Please assist.

[Raj2111]

Hi @Bandg2000 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.
 

here are some additional troubleshooting steps to help resolve the issue:

1. Check Ink Cartridge Installation:

• Ensure the new black ink cartridge is properly installed. Remove it and reinstall it to make sure it clicks into place securely.

2. Run the Printhead Cleaning:

• If the printer has a printhead cleaning option, run it again. This can help clear any clogs that might be affecting print quality.
• To do this, go to Settings > Tools > Clean Printhead (or similar options depending on your model).

3. Check for Obstructions:

• Inspect the printhead area for any debris or paper fragments that might be causing issues.

4. Print in Different Quality Modes:

• Try changing the print quality settings in your print dialog box. For instance, switch to “Best” or “Draft” mode and see if there’s a difference.

5. Use Genuine HP Cartridges:

• Ensure you’re using genuine HP ink cartridges. Sometimes third-party cartridges can cause quality issues.

6. Update Printer Firmware:

• Visit the HP website to check if there’s a firmware update available for your printer. Updating the firmware can resolve bugs and improve functionality. click here

refer to this document, click here

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support