my HP 5200 is not printing any black colors and others are not true colors

[AndyK1968]

The printer is not printing or copying correct colors.

Black and white comes out blank.

Other colors come out incorrectly.

[Raj_05]

Hi @AndyK1968,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To resolve the issue of your HP 5200 printer not printing black and producing incorrect colors, follow these steps.

Check Ink Levels

• Ensure that all ink cartridges have sufficient ink. Replace any empty or low ink cartridges.

Clean the Printhead

• Use the printer's maintenance tools to clean the printhead. This can often resolve issues with missing or incorrect colors.
  • On your printer's control panel, navigate to the maintenance or tools menu.
  • Select "Clean Printhead" or a similar option.

Align the Printhead

• Printhead misalignment can cause color issues. Align the printhead using the printer’s maintenance tools.
  • On the printer's control panel, navigate to the maintenance or tools menu.
  • Select "Align Printhead" or a similar option.

Check the Paper Type and Print Settings

• Ensure that you are using the correct paper type and print settings.
  • On your computer, open the print dialog.
  • Select the correct paper type and quality settings.

Perform a Printer Reset

• Reset the printer to clear any potential errors.
  • Turn off the printer and disconnect the power cord.
  • Wait for about 60 seconds.
  • Reconnect the power cord and turn on the printer.

Update Printer Firmware and Drivers

• Make sure the printer’s firmware and drivers are up to date.
  • Visit the HP Support website and download the latest firmware and drivers for your printer model.

Check for Blocked Nozzles

• Sometimes, the nozzles can get blocked. You can manually clean the printhead nozzles using a lint-free cloth and distilled water.
  • Turn off the printer and unplug it.
  • Open the printer to access the printhead.
  • Gently wipe the nozzles with a lint-free cloth moistened with distilled water.

[Raj_05]

Run a Print Quality Diagnostic Report

• This report can help identify the problem.
  • On the printer's control panel, navigate to the maintenance or tools menu.
  • Select "Print Quality Diagnostic Report" or a similar option.

Replace the Printhead

• If the printhead is damaged or worn out, you may need to replace it. Refer to your printer's manual for instructions on how to replace the printhead.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support