-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- my HP printer app does not contain a "printhead cleaning and...

Create an account on the HP Community to personalize your profile and ask a question
05-18-2024 11:29 AM - edited 05-18-2024 12:07 PM
HP603A79 (HP ENVY 6000 Series)
my HP printer app does not contain a "printhead cleaning and alignment' option in tools - there are no advanced options intools - only one blue botton comes on the screen when you select tools that says "start" below a picure of my printer model - when you click the blue button - it says diagnosing and fixing.
Always the reply - Diagnosis complete and no issues were found.
The printer is not printing black and some colors - Cartridges are quite full and I even cleaned them as per "virtual agent" instructions.
Why doesn't my tools option offer fixes I can do myself like with my last HP printer. So frustrating.
Is it possible to get another app that offers missing "tools" options?
05-18-2024 11:47 AM
I don't see where you told us your printer model.
What?
This is important since all printers, though similar in some ways, are very different in other ways.
and
Applications respond differently depending on the type of application and the printer to which the app is connected.
Not sure where you are seeing a blue button.
Possible Solution
If the printer is connected to your network,
If the printer is an InkJet Printer -
If the printer can be reached using the Embedded Web Server (EWS) and the printer's IP address,
then
Tools for the printer are generally available in EWS
Standard EWS
Open your Browser > Type / enter the Printer IP address into URL / Address bar
Tab Tools > Utilities > Print Quality Toolbox
EWS_7855_Tools_Utilities_Print_Quality_Toolbox_1
9025_EWS_Tools_Utilities_Print-Quality-Toolbox_1
Example - New style EWS (for example, like that found in HP OfficeJet Pro 9100 series)
Open your Browser > Type / enter the Printer IP address into URL / Address bar
Section Print Quality > Tools
9135_EWS_Tools_Print_Quality_Tools_1
=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=
References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
Open
Enter the device type and model name of your HP product
OR
Select a saved product from HP Account Dashboard
Thank you for participating in the HP Community --
People who own, use, and support HP devices.
Click Yes to say Thank You
Question / Concern Answered, Click my Post "Accept as Solution"