my HP printer app does not contain a "printhead cleaning and alignment' option in tools

[seabirdzone]

HP603A79 (HP ENVY 6000 Series)

my HP printer app does not contain a "printhead cleaning and alignment' option in tools  - there are no advanced options intools - only one blue botton comes on the screen when you select tools that says "start" below a picure of my printer model - when you click the blue button - it says diagnosing and fixing.

Always the reply  - Diagnosis complete and no issues were found.

The printer is not printing black and some colors - Cartridges are quite full and I even cleaned them as per "virtual agent" instructions.

Why doesn't my tools option offer fixes I can do myself like with my last HP printer. So frustrating.

Is it possible to get another app that offers missing "tools" options?

[Dragon-Fur]

@seabirdzone 

I don't see where you told us your printer model.

What?

This is important since all printers, though similar in some ways, are very different in other ways.

and

Applications respond differently depending on the type of application and the printer to which the app is connected.

Not sure where you are seeing a blue button.

Possible Solution

If the printer is connected to your network,

If the printer is an InkJet Printer -

If the printer can be reached using the Embedded Web Server (EWS) and the printer's IP address,

then

Tools for the printer are generally available in EWS

Standard EWS

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Tools > Utilities > Print Quality Toolbox

EWS_7855_Tools_Utilities_Print_Quality_Toolbox_19025_EWS_Tools_Utilities_Print-Quality-Toolbox_1

Example - New style EWS (for example, like that found in HP OfficeJet Pro 9100 series)

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Print Quality > Tools

9135_EWS_Tools_Print_Quality_Tools_1

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

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