my hp deskjet 2755 prints blank pages

[azlajet66]

printer prints blank pages. cartridges were cleaned, but still blank pages. hp deskjet 2755 all in one

[Sneha_01]

Hi @azlajet66,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP DeskJet 2755 is printing blank pages even after cleaning the cartridges, there are several potential issues and steps to address them. Here’s a comprehensive troubleshooting guide:

**1. Check Cartridge Installation

**a. Power Off and Open the Printer

1. Turn Off the Printer: Press the power button to turn off the printer.
2. Open Access Door: Open the access door to access the ink cartridges.

**b. Remove and Reinstall Cartridges

1. Remove Cartridges: Carefully take out the ink cartridges.
2. Check for Proper Installation: Ensure the cartridges are installed correctly. They should click into place when properly seated.
3. Reinstall Cartridges: Reinsert the cartridges firmly into their slots.

**2. Check Ink Levels

**a. Verify Ink Levels

1. Check Ink Levels: Use the printer’s software or control panel to check the ink levels. If the cartridges are empty or low, replace them with new ones.

**b. Replace Cartridges if Necessary

1. Use Genuine Cartridges: Ensure you are using genuine HP ink cartridges, as third-party cartridges might cause issues.

**3. Clean the Printhead

**a. Perform Printhead Cleaning

1. Use Printer Software: Most HP printers have a built-in printhead cleaning function accessible via the printer software on your computer.
2. Follow Instructions: Open the printer software, find the maintenance or tools section, and select Clean Printhead. Follow the on-screen instructions.

**b. Manual Cleaning

1. Remove Cartridges: Take out the cartridges.
2. Clean Printhead: Use a lint-free cloth or cotton swab lightly dampened with distilled water to gently clean the printhead area. Avoid touching the nozzles directly.
3. Allow to Dry: Let the printhead area dry completely before reinserting the cartridges.

**4. Print a Test Page

**a. Print a Diagnostic Page

1. Use Printer Software: Access the printer software and print a diagnostic or test page to check if the issue persists.
2. Check Alignment and Quality: Ensure the printhead alignment and print quality are correct.

**5. Check Printer Settings

**a. Ensure Correct Settings

1. Check Paper Type and Quality: Make sure the printer settings match the type of paper you are using. Incorrect settings can affect print quality.

**6. Update Printer Firmware and Drivers

**a. Update Firmware

1. Visit HP Support: Go to the HP Support website and check for any available firmware updates for your printer.
2. Follow Instructions: Download and install the latest firmware if applicable.

**b. Update Drivers

1. Download and Install Drivers: Ensure you have the latest drivers installed for your printer. You can download them from the HP Support website.

**7. Perform a Printer Reset

**a. Reset the Printer

1. Turn Off the Printer: Press the power button to turn off the printer.
2. Unplug the Power Cord: Disconnect the power cord from the printer and wait for about 60 seconds.
3. Reconnect and Power On: Plug the power cord back in and turn the printer on. Check if the issue is resolved.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support