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‎03-01-2024 11:22 AM

HP Recommended

The cartridge lid cover on my hp envy 6455e broke when changing the ink cartridge.  I have been trying to find a replacement, but am having trouble doing so.

Category:
1 person had the same question
1 REPLY 1

‎03-03-2024 01:26 PM

HP Recommended

Hi @SGL6,

 

We apologize for the inconvenience, but it seems that the issue needs a hardware repair.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

They can help you with the unit repair or part replacement.

 

I request you talk to HP Phone Support and they will help you to sort it out as it requires repair.

 

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Rachel571 

HP Support

.
Sneha_01- HP support
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