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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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HP Recommended
HP Recommended
Welcome to the HP Community Forum.
There is no legal way to bypass the dynamic security when it is part of your printer's Firmware.
Some printers, for example, those in the OfficeJet Pro 6970 series -- might be able to use HP chipped cartridges that have been refilled.
Non-HP ink cartridge use (Firmware Update)
Updates have been released to correct issues in certain affected printers - only as listed
HP Inkjet Printers - Dynamic Security Feature Affecting Cartridges Using Non-HP Security Chip
References / Resources
HP Printers - Dynamic Security Enabled Printers
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HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
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HP OfficeJet Pro 6978 All-in-One Printer
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