my ink levels do not register on my printer or computer

[JS0033]

My ink levels do not show on my printer or computer

[Raj_05]

Hi @JS0033,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP printer ink levels are not showing on either the printer or your computer, there are several potential reasons for this issue. Here are some steps you can take to troubleshoot and resolve the problem.

Check Printer Display:

• On the printer's control panel, navigate to the ink or toner levels menu (this varies depending on your specific printer model).
• If the ink levels are not displayed, there may be an issue with the connection between the printer and the ink cartridges.

Update Printer Drivers:

• Make sure you have the latest drivers installed for your HP printer. Outdated drivers can sometimes cause communication issues.
• Visit the HP official website and download the latest drivers for your specific printer model.

Restart Printer:

• Power off your printer, wait for about 10-15 seconds, and then turn it back on. This can sometimes reset communication issues.

Check Connection:

• Ensure that the printer is properly connected to your computer, either through a USB cable or a wireless connection.
• For wireless connections, make sure that the printer is connected to the same Wi-Fi network as your computer.

Printer Software:

• Install the full-feature software provided by HP for your printer. This software usually includes tools and utilities for managing printer settings, including ink levels.

Use HP Print and Scan Doctor:

• HP provides a diagnostic tool called "HP Print and Scan Doctor" that can identify and fix printing and scanning problems. You can download and run this tool from the HP support website.

Reset Printer:

• Some printers have a reset option in their settings. Check your printer's manual to see if there's a way to reset it to default settings.

Check for Firmware Updates:

• Ensure that your printer has the latest firmware installed. Firmware updates can address various issues, including problems with ink level detection.

Replace or Reinstall Cartridges:

• If the issue persists, try replacing the ink cartridges with new ones. Ensure that the cartridges are installed correctly.
• If you've recently replaced cartridges, try reseating them to ensure a proper connection.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support