my new ink cartridge shows an error message when i installed

[leighann33]

new ink cartridge shows empty and gives an error message

[Raj_05]

Hi @leighann33,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP ENVY 4512 is showing that a new ink cartridge is empty and giving an error message, you can try these steps.

Check Cartridge Installation:

• Ensure the cartridge is properly seated in its slot. Sometimes, removing and reinserting the cartridge can resolve the issue.

Remove and Reinstall Cartridges:

• Turn off the printer and unplug it.
• Open the cartridge access door and carefully remove the cartridge.
• Reinstall the cartridge and ensure it clicks into place.

Clean Cartridge Contacts:

• Sometimes, dirt or residue on the contacts can cause errors. Gently clean the copper contacts on the cartridge and inside the printer using a soft, lint-free cloth.

Check for Packaging Materials:

• Make sure that any protective tape or packaging material was removed from the cartridge before installation.

Reset the Printer:

• Turn off the printer, unplug it from the power source, wait for about 60 seconds, then plug it back in and turn it on.

Update Firmware:

• Check if there’s a firmware update available for your printer. Sometimes updates can resolve cartridge-related issues.

Replace the Cartridge:

• If the issue persists, try replacing the cartridge with a new one, as the new cartridge may be defective.

Check Printer Compatibility:

• Ensure you are using the correct cartridge model for your HP ENVY 4512.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support