my officejet pro does not accept an new cartridge

[ledignan]

my hp officejet pro 8600 does not accept a new cartridge i just by

[Raj_05]

Hi @ledignan,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet Pro printer is not accepting a new ink cartridge, there could be several reasons for this issue. Here are some steps you can follow to troubleshoot and potentially resolve the problem.

• Ensure You Have the Correct Cartridge: Double-check that you have the correct ink cartridge for your printer model. HP printers often use specific cartridge types for each model, and using the wrong one can lead to compatibility issues.
• Remove and Reinsert the Cartridge: Turn off your printer and unplug it from the power source. Open the printer's cartridge access door and carefully remove the new cartridge. Check for any protective tape or covers that may need to be removed from the cartridge. Reinsert the cartridge firmly into its slot and make sure it clicks into place.
• Clean the Cartridge Contacts: Sometimes, dust or ink residue can accumulate on the cartridge contacts or in the printer's cartridge slot, leading to poor electrical connections. Use a lint-free cloth or a cotton swab lightly moistened with distilled water to clean the electrical contacts on both the cartridge and the printer.
• Check for Firmware Updates: HP printers occasionally require firmware updates to maintain compatibility with new cartridges. Visit the HP support website and check if there are any firmware updates available for your printer model. If so, follow the instructions to update the firmware.
• Restart the Printer: After reinserting the cartridge and cleaning the contacts, plug the printer back in and turn it on. Try printing a test page to see if the issue has been resolved.
• Check for Error Messages: If your printer is displaying any error messages or lights, consult the printer's user manual or the HP support website to identify the specific error and follow the recommended troubleshooting steps.
• Try Another Cartridge: If you have access to another new and compatible ink cartridge, try inserting it into the printer to see if the problem persists. This can help determine whether the issue is with the cartridge itself or the printer.

Remember to handle ink cartridges carefully and avoid touching the ink nozzles or electrical contacts with your fingers.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support