my printer 8120e keeps saying there is a problem after I have put in a new ink cartridge

[allers1234]

my 8120e printer keeps telling me there is a problem and won['t start after I replaced the black ink cartridge

[Garp_senchau]

@allers1234, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP printer 8120e is showing a "problem" message after you installed a new ink cartridge, there are several troubleshooting steps you can follow to resolve the issue:

Check Ink Cartridge Installation

Ensure that the new ink cartridge is properly installed. Remove it and carefully reinstall it to make sure it is seated securely.

Make sure you’ve removed all protective tape or plastic seals from the new cartridge before installation.

Restart the Printer

Turn off the printer, wait for 30 seconds, and then turn it back on.

Sometimes, simply restarting the printer can help it recognize the new cartridge.

Check the Cartridge Compatibility

Double-check that the new ink cartridge is compatible with your HP 8120e printer model.

Ensure that you are using genuine HP ink cartridges. Sometimes third-party cartridges may not work properly.

Clean the Ink Cartridge Contacts

Turn off the printer and unplug it from the power source.

Open the printer cover and remove the ink cartridge.

Use a lint-free cloth or cotton swab to gently clean the gold-colored contact points on both the ink cartridge and the printer.

Reinstall the ink cartridge and check if the issue is resolved.

Perform Printer Reset

Perform a hard reset:

Turn off the printer and unplug it from the power outlet.

Wait for about 30 seconds.

Plug the printer back in and turn it on.

Run HP Smart:

• Download and run the HP Smart. Follow the prompts to diagnose and fix common printing issues.
• Refer: Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS) | HP® Support

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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