my printer all of a sudden stopped printing in color & the cartridges are new

[drg09]

My HP Envy Photo 6255 printer all of a sudden won't print in color.  Just from one day to the other it stopped.  I just replaced the cartridges last week.

[zoey7886]

@drg09, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Color Printing Issues on HP ENVY Photo 6255! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP ENVY Photo 6255 printer stopped printing in color suddenly, there are a few steps you can take to diagnose and resolve the issue:

Check Cartridge Installation: Ensure that both the color and black cartridges are installed correctly. Open the ink cartridge access door and make sure the cartridges are properly seated.

Verify Ink Levels: Sometimes issues arise if the ink levels are critically low. Check the ink levels through your printer's software or the control panel.

Print a Test Page: Print a test page to determine if the printer is able to utilize all colors correctly. This can often help identify if a particular color is not printing.

Run Printer Maintenance: Use the printer’s maintenance tools. Run a nozzle check and cleaning cycle to ensure there are no clogs in the ink pathways. This process often resolves minor printing issues.

Update Printer Software: Ensure that the printer firmware and drivers are up to date. Visit the HP Support website to download any newly available updates.

Check Printer Settings: Sometimes the issue might be due to incorrect printer settings:

• Ensure that you have not inadvertently set the printer to print in grayscale.
• Verify the print settings in the application you are using.   

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,