my printer is popping up a event code 71.02.4A

[meg0003]

HP OfficeJet 8022 All-in-One

3UC56A

[Raj_05]

Hi @meg0003,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The event code 71.02.4A on your HP OfficeJet 8022 All-in-One printer typically indicates a problem with the printer’s internal components, often related to the carriage or printhead. Here are some steps you can take to troubleshoot and resolve the issue.

Turn Off and Restart:

• Power off the printer and unplug it from the wall.
• Wait for about 60 seconds before plugging it back in and turning it on.

Check for Paper Jams:

• Open the printer and inspect for any paper jams or obstructions in the paper path. Remove any jammed paper carefully.

Inspect the Carriage:

• Open the printer cover to access the printhead and carriage.
• Check if the printhead is stuck or if there are any obstructions. Make sure the printhead moves freely.

Reset the Printer:

• Perform a hard reset:
  • With the printer on, unplug the power cord from the back of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait for at least 60 seconds, then plug the power cord back into the outlet and reconnect it to the printer.
  • Turn on the printer.

Update Printer Firmware:

• Ensure that your printer has the latest firmware installed. You can check for updates through the HP Smart app or the HP website.

Check Ink Cartridges:

• Make sure the ink cartridges are properly installed and that they are not empty. Try removing and reseating them.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support