my printer use 206A now im in Jordan there is only 207A

[INKWORLD]

Hi

My printer is using 206A toner cartridges , I bought from here (jordan ) 207 A it didn't work 

please help me to solve this problem

[Raj_05]

Hi @INKWORLD,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you purchased a 207A toner cartridge for your HP printer, but it's not working, there could be a few reasons for this issue. Here are some steps you can take to troubleshoot and resolve the problem.

• Compatibility Check: Ensure that the 207A toner cartridge is compatible with your specific HP printer model. Check the printer's user manual or visit the official HP website to verify the compatibility.
• Correct Installation: Double-check that the toner cartridge is properly installed. Make sure it is securely seated in the printer and that all protective seals and tapes have been removed from the cartridge.
• Firmware Update: Sometimes, printers require firmware updates to support new cartridges. Check the HP website for your printer model and see if there are any available firmware updates. If so, install them following the HP instructions.
• Contact Seller: If you purchased the 207A toner cartridge recently, consider contacting the seller or the store from which you bought it. They may be able to provide guidance or offer a replacement if the cartridge is defective.
• Original HP Cartridge: While third-party cartridges can be more affordable, it's generally recommended to use genuine HP cartridges for optimal performance. If the 207A cartridge is not an original HP cartridge, consider trying an official HP cartridge to see if the issue persists.
• Printer Software Settings: Check your printer software settings to ensure it recognizes the new cartridge. Sometimes, printers have settings that need adjustment when a new cartridge is installed.
• Clean Contacts: Ensure that the contacts on both the toner cartridge and the printer are clean. Use a lint-free cloth to gently wipe away any dust or debris that may be affecting the connection.
• Test with Another Cartridge: If possible, try testing the printer with a different 207A toner cartridge. This can help determine whether the issue lies with the specific cartridge you purchased or if it's a broader compatibility problem.

Remember to follow the HP recommendations and guidelines throughout the troubleshooting process.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support