new HP Deskjet3752 will not print. all diagnostics were complete and "fine" but it will not print!

[marketplaceflop]

I got a new in box HP deskjet 3752. It will not print color or black ink. Ink cartridges are full, are HP. The diagnostics online are "fine"....the alignment and the cleaning test report fine despite nothing printing out on the actual page! Help me please! 

[Jay_G24]

Hi @marketplaceflop,

I'd like to help!

I understand the printeer is printing blank pages.

To assist  better-

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

3)What device are you using the printer with, a Windows computer, Mac, Android or an iPhone? 

While you respond to that, let's print a Print Quality Diagnostic page -

1. Load plain white paper in the tray.

2. Print the report from the HP Smart app or the full feature printer software.

   • Windows: Search Windows for your printer name to open HP Printer Assistant. Click Maintain Your Printer, select the Device Services tab, and then click Print Quality Diagnostics Page to print the report.

   • Mac: From the Applications > HP folder, select HP Utility. Click Print Quality Diagnostics, and then click Print to print the report.

   • Android, iOS: Go to 123.hp.com to install the HP Smart app on your device. After you add the printer, click the picture of your printer. The report is located under Printer Reports, or in Advanced Settings > Tools > Utilities > Print Quality Toolbox.

   

Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix " Print Quality Issues" issue applicable for your printer -  Print Qualidty Issues

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping