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‎07-31-2024 01:19 PM

HP Recommended

new HP cartridges installed and message states that they are not communicating with the printer

Category:
3 REPLIES 3

‎08-02-2024 09:40 AM

HP Recommended

Hi @POATES,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand that you are having issues with the cartridge error.

 

To be able to answer you effectively, we need some information.

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Nal_NR-Moderator
I am an HP Employee

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‎08-02-2024 01:29 PM

HP Recommended

our printer is HP OfficeJet Pro 8130e series. Model number 8135e

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‎08-03-2024 09:31 AM

HP Recommended

Hi @POATES,

 

Thanks for sharing the details.

 

Try updating the firmware. Click here

 

If you have performed all the steps from this document and still having issues, I recommend you contact phone support for more options. 

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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