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‎10-04-2021 11:45 PM - edited ‎10-04-2021 11:52 PM

HP Recommended
Product: HP ENVY 4510 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I installed a brand new HP Black Ink Cartridge #61XL (as I have done many times the past 3 years) and I got an error message telling me that the cartridge was incompatible with the printer.  My printer won't print at all.  I have tried everything, and researched everything, I can think of for the past 4 days.  I can't find a number for customer service.  Please can someone help me figure this out.  I'm at my wits end.  My next step will be to buy a different printer... it won't be an HP, despite having only used HP's for decades.

 

 

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1 REPLY 1

‎10-08-2021 11:17 AM - edited ‎10-08-2021 11:17 AM

HP Recommended

@kittedear

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help,
I understand you are getting this error on the printer screen. If you have already performed the steps from the document Incompatible Cartridge Errors: https://support.hp.com/in-en/document/c04100778  and the issue persists, it could be a hardware failure. 
 

Please reach out to HP Support in your region regarding the service options. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/        
    

Hope this helps!              
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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